Comments on: How to Choose the Right KPIs for Your Product https://www.romanpichler.com/blog/how-to-choose-the-right-kpis-for-your-product/ Expert Training & Consulting in Agile Product Management Mon, 03 Jun 2024 14:04:52 +0000 hourly 1 https://wordpress.org/?v=6.7.1 By: Roman Pichler https://www.romanpichler.com/blog/how-to-choose-the-right-kpis-for-your-product/#comment-115799 Mon, 04 Oct 2021 15:31:37 +0000 https://www.romanpichler.com/?p=16974#comment-115799 In reply to Chris Smith-Hill.

Thanks for the feedback and the link to the article. I agree that NPS can be misleading, especially if it is used as the core metric to measure customer loyalty and satisfaction. I’ve hence replaced it with customer satisfaction score 😀.

]]> By: Chris Smith-Hill https://www.romanpichler.com/blog/how-to-choose-the-right-kpis-for-your-product/#comment-115794 Mon, 04 Oct 2021 13:56:40 +0000 https://www.romanpichler.com/?p=16974#comment-115794 Nice piece Roman, you have the most structured product management framework I have found on the web. One thing I would like to point out is the problems with NPS- https://bweinstein.medium.com/moving-beyond-the-net-promoter-score-9b560f3767ba

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